TRUST: 5 Steps to Creating Loyal Residents

Tuesday, August 24, 2021

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM


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TRUST: 5 Steps to Creating Loyal Residents

With customer interactions becoming more technical and less personal, creating customer loyalty has become increasingly difficult. However, the loyal customer is one who refers you to others, is more likely to be understanding, and helps save you money on marketing costs. So how do you foster loyal long-term relationships? T.R.U.S.T.

In just sixty minutes, Katie outlines the value of customer loyalty and shares her 5 steps to fostering loyal resident relationships resulting in higher retention rates and increased occupancy.

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class. Click Here for a step-by-step guide on how to register online.


Instructed by: Katie Rigsby, Katie Rigsby Inspires

Who Is This Class For?


  • Property Owners
  • Property and onsite Managers
  • Leasing Agents/Managers

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact