True Cost of Bad Customer Service

Thursday, October 7, 2021

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM

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True Cost of Bad Customer Service

A recent study found that U.S. businesses lose a staggering $62 billion per year due to poor customer service. Each customer interaction provides you with an opportunity to create a positive experience – or, conversely, a negative experience that can damage your reputation and cost your company money. One bad experience can have a far greater knockout effect than multiple good experiences. This session identifies both the direct and indirect costs of bad customer service and provides concrete steps for not only delivering excellent service but also recovering from mistakes in a positive and impactful way.

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class. Click Here for a step-by-step guide on how to register online.


Instructed by: Alexandra Jackiw, Hayes Gibson Property Services, LLC

Who Is This Class For?

  • Management company executives
  • Property Owners
  • Property and onsite Managers
  • Leasing Agents/Managers
  • Vendors/Suppliers

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact