We spend so much time, money and effort courting our prospects, getting them to fall in love with our community. Why is it we fail in maintaining the relationship and ultimately, residents “break up” with us? The rules of resident relationships can be rocky at times. This session is dedicated to keeping the resident romance alive; How to get them to say “I Do” over and over again (and tell their friends!).

• Discover the true cost of turnover.
• Why people really move out (really!).
• What residents need and want from us.
• Actions to keep the resident romance alive.

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.