We all have to deal with difficult people and whether you are dealing with a difficult resident, co-worker, employee or boss, handling your hater without losing your cool (or your job) can be a serious challenge. In “Handling the Haters”, Katie uses examples from pop culture to provide attendees with the tools necessary to respond professionally and effectively to difficult people. Attendees will leave with:

• The 7 steps to handling any hater
• A better understanding of the three types of haters and what sets them off
• Methods for handling the three types of haters that appear as residents, co-workers, employees and bosses
• Suggested words and phrases to help turn conversations around

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.