Reputation Management: A Winning Strategy in Response & Recovery to Bad Reviews

Wednesday, September 20, 2023

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM

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Reputation Management: A Winning Strategy in Response & Recovery to Bad Reviews

Attend this session to understand why managing a community’s positive reputation is crucial in marketing a real estate asset. With the continuing rise and use of rating and review sites, gain a clear understanding of how to respond effectively. Discover the best practices to turn around a series of negative comments and how to get customers to post positive comments and reviews. Amy will extend suggestions on how to turn around a tarnished reputation along with a step-by-step honest review of the customer service that is provided that may have led to the troubling reviews. You will not want to miss this session to gain a new set of tools and ideas to build a fan base full of residents and beyond!

Attendees Will Take Away the Following:

  • Reputation Management: Defined

  • Fundamentals 

  • Cause of the Rave and Rating surge

  • Examples of Reputation Recovery

  • Ideal Response Strategy 

  • Steps To Get Empowered 

  • Secrets to Gain Positive Raving Reviews

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.


Instructed by: Amy Dilisio, Quintessential Marketing and Training

Who Is This Class For?

  • Leasing Professionals
  • Property Managers
  • Assistant Managers
  • Regional Managers

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact