The Five Steps to Resolving Customer Complaints (Without Making Things Worse)

Friday, December 2, 2022

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM


Having issues logging in or missing the confirmation email? Email for assistance!

The Five Steps to Resolving Customer Complaints (Without Making Things Worse)

Very few people like dealing with complaints: Even fewer people are actually good at it. At the best many complaining customers don’t actually feel better about the situation that caused them to complain in the first place: At the worst many customers feel so upset after complaining that they stop being a customer-AND possibly tell thousands of people about their bad experience.

In The Five Steps to Resolving Customer Complaints (Without Making Things Worse) you’ll discover:

  • The #1 tool to build connection with a complaining customer
  • The big mistakes people make that they think will make everything better, but actually makes things worse
  • A simple step-by-step model that will help you immediately
  • How to help your customers feel better even if you can’t give them what they want (this is a game changer!)

You’ll walk away from this training feeling clear, ready, and confident to effectively tackle even the toughest customer complaints, without making things worse!

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.


Instructed by: Rommel Anacan, The Relationship Difference
This class is graciously sponsored by Lowe’s Pro Supply

Who Is This Class For?

  • Leasing Professionals
  • Sales Professionals

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact