The Retention Reinvention

Thursday, November 18, 2021

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM


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The Retention Reinvention

We’ve all seen the spatula and pancake mix with that cutesy note that says, “We flippin’ love you!” and while a small gesture and friendly note can definitely earn you some brownie points, it takes a lot more than that to retain today’s resident. In this interactive session, Katie takes a fresh look at creating a successful resident retention plan with an easy to follow guide. After challenging attendees to re-think resident retention, she facilitates an interactive brainstorming session where every attendee will leave with complete access to the ideas we share.

Attendees of this session will:
  • Be challenged to re-think resident retention and what that means to them;
  • Brainstorm fresh ideas and strategies for retaining residents;
  • Identify the key elements of a successful resident retention plan.


Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class. 


Instructed by: Katie Rigsby, Katie Rigsby Inspires

Who Is This Class For?


  • Property Owners
  • Property and onsite Managers
  • Leasing Agents/Managers

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact