CAPS Training coming in 2024!

Certified Apartment Portfolio Supervisor (CAPS)

The Certified Apartment Portfolio Supervisor (CAPS) will help you rise to the next level in property management.

The program curriculum emphasizes recruiting, retaining and engaging high-performing employees. By taking this national training, you’ll learn how to analyze and report property and portfolio financial results, conduct due diligence, community takeovers and oversee management agreements.

This new virtual setting will consist of an orientation so that all students understand how the virtual environment will function, 3 half days of training and a course refresher to ensure that all students are prepared for their exam.

In this new live instructor-led format, students will have the ability to engage with the instructor during class and collaborate with their classmates inside and outside of the virtual classroom. Combined with virtual activities and group homework outside of class, this exclusive training will give attendees real-world scenarios along with a thorough review of all aspects of the Certified Apartment Portfolio Supervisor position.


Instructed by: Susan Weston, The Susan Weston Company

Topics Include


    • CAPS Training Online Orientation
    • Client Services & Investment Management
    • Improving Asset Performance & Evaluation
    • Talent Management & Contemporary Issues
    • CAPS Review

CAPS Requirements

To obtain the CAPS credential, candidates must complete the following:
  • Minimum of 24 months employment as a multi-site supervisor or be either a CAM, ARM or RAM credential holder in good standing.
  • Successful completion of all CAPS course work (totaling 40 hours).
  • Meet all examination standards within six (6) months of declaring candidacy.

Note: This course requires the use of an eBook, which is included in the cost of the training. Attendees will have the option to print their eBooks themselves or purchase a hardcopy through Viatech and have it mailed to their address. More information about NAA eBooks can be found by clicking here.

About the Exam

The CAPS exam is a 1-part exam delivered via Live Online Proctoring (LOP) which can be done from the comfort of your home or office. LOP requires a webcam and audio capability for your computer, and must be scheduled four (4) days in advance according to proctor availability. The CAPS exam is 4 hours in total and is 160 questions.

If you do not pass the exam on the first try, there will be a retake fee of $100 paid to NAA. For additional information regarding NAA exams you can visit:

Maintaining the CAPS Credential

The CAPS credential requires annual renewal. Submission of both annual CAPS dues of $100 and documentation of six hours of continuing education credit should be submitted to complete the annual CAPS renewal.

For additional information on this, or any other courses, please contact