Dealing With Difficult People in Difficult Times

Tuesday, April 16, 2024

Virtual Zoom Class

Time: 10:00 AM – 11:00 AM


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Dealing With Difficult People in Difficult Times

At some point we all encountered someone who got under our skin. When dealing with a “difficult” person or situation, the circumstances can become even more tense. If we lose our composure, or allow issues to go unresolved, work relationships are strained, and both team members and residents leave because of the negative emotions and stress. Communication, both written and verbal, is the #1 factor in solving problems and avoiding conflict. A few simple, yet effective habits can change the game and leave you feeling more empowered. This topic impacts your entire team, from leasing to maintenance.

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.


Instructed by: Rebecca Rosario, Full House Marketing, Inc.

Who Is This Class For?

  • All Personnel – from leasing to maintenance

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.
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