Keys to Dealing with Difficult People

Tuesday, December 5, 2023

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM


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Keys to Dealing with Difficult People

You know that sinking feeling you get when a conversation with a difficult person goes poorly, no matter what you do, to make it better? Everything starts out fine, but quickly escalates, where nothing gets solved, and you end up in a worse spot than before. This cycle won’t fix itself. That’s exactly why we’re inviting you to join us for the “The Keys to Dealing with Difficult People” webinar. 

The reason most difficult conversations are, well, difficult, is because people aren’t following strategies that are proven to create success. And if you’re not intentional with what you say and what you don’t say, those difficult conversations will end up in a place you don’t want.  And that’s why we hope you’ll join us for “The 5 Keys to Dealing with Difficult People” webinar! 

In this practical webinar you’ll discover:

  • The #1 way to quickly turn someone who is raging mad to a raving fan

  • How to easily establish connection with a difficult person (even when it’s awkward or uncomfortable)

  • Why so many interactions with difficult people end up in a bad place

  • The step-by-step strategy that you can apply immediately to deal with difficult people (without making things worse!)

You will walk away from this webinar feeling clear, confident and ready to tackle even the most difficult people (and toughest conversations!)

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.


Instructed by: Rommel Anacan, The Relationship Difference

Who Is This Class For?

  • Leasing Professionals
  • Sales Professionals

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact