Anytime a customer has a bad experience they are providing feedback to the world in a manner of minutes. It is critical that every business moves at the pace of the market and that means giving feedback to your team at the same speed that feedback is being provided by the market.

     During this session we will discuss 12 critical steps in providing powerful, accurate and meaningful feedback to your team the moment you observe or learn about poor behavior or performance.

     Any organization that fails to provide their team with critical feedback quickly is jeopardized their future and puts the organization at risk of becoming obsolete or irrelevant. You can’t afford to miss this powerful, practical session.

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.