Stop Yelling at Me! The Secrets of Satisfying Your Unsatisfied Residents and Customers

Thursday, March 2, 2023

Virtual Zoom Class

Time: 11:00 AM – 12:00 PM


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Stop Yelling at Me! The Secrets to Satisfying Your Unsatisfied Residents and Customers

Unhappy and unsatisfied customers are a reality of life in property management. Let’s face it, sometimes things go wrong (in the eyes of your customers) and when they do, how you handle it can make your life easier or harder!

The problem is, effectively handling customer complaints isn’t easy! Oftentimes what you naturally want to say/do is the very opposite of what will actually work! This cycle won’t fix itself!

In this practical training you’ll discover:

  • A step-by-step roadmap to follow when dealing with resident complaints
  • The big mistakes people make when dealing with unsatisfied customers (and what to do instead)
  • The #1 way to instantly create connection with an unhappy customer
  • How to move forward positively (even if your customers don’t get everything they want!)

You’ll walk away from this training feeling clear, ready and confident to deal with even your most difficult and unsatisfied customers!

Please Note: Pre-registration is required to attend all virtual classes offered by NJAA. Prior to the start of NJAA virtual classes, enrolled attendees will receive an email containing their unique Zoom Attendee Link. Please note that the Zoom Attendee Link is unique to you and can  ONLY be used by the registered attendee. If you do not pre-register with NJAA, you will be billed for attending the virtual class and will be charged a late fee. NJAA is happy to accommodate swaps at any time prior to the start of the class.


Instructed by: Rommel Anacan, The Relationship Difference

Who Is This Class For?

  • Leasing Professionals
  • Sales Professionals

Continuing Education Credits

This course fulfills one (1) continuing education credit (CEC) for NAA designations.

Virtual Education Series - FAQ

Click here to view instructions on how to participate in our virtual education series.

For additional information on this, or any other courses, please contact