Dealing with Difficult People

Encountering difficult people is an inevitable part of both professional and personal life. Whether it’s a challenging resident, a demanding coworker, or a frustrated client, knowing how to effectively manage these interactions is key to maintaining your peace of mind and productivity.

This dynamic virtual seminar led by Alex Jackiw from Hayes Gibson Property Services LLC will equip you with practical strategies to handle even the most challenging individuals with confidence and ease.

What You’ll Learn:

Understand the Difficult People: Gain insights into why people behave in challenging ways and how to address their behavior effectively.

Communicate Effectively: Master communication techniques that diffuse tension and foster positive interactions.

Protect Yourself: Learn strategies to minimize being a target for difficult behavior and maintain your emotional well-being.

Bring Out the Best: Discover methods to inspire positive change and cooperation from even the most challenging individuals.

Differentiate Person from Behavior: Develop skills to address behavior issues without personalizing or escalating conflict.

Enhance Your Skills: Utilize effective questioning, listening, and strong body language to reinforce your message and build better interactions.