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Dealing with Difficult People
Join Us Virtually
Event Details
Encountering difficult people is an inevitable part of both professional and personal life. Whether it’s a challenging resident, a demanding coworker, or a frustrated client, knowing how to effectively manage these interactions is key to maintaining your peace of mind and productivity.
This dynamic virtual seminar led by Alex Jackiw from Hayes Gibson Property Services LLC will equip you with practical strategies to handle even the most challenging individuals with confidence and ease.
What You’ll Learn:
Understand the Difficult People: Gain insights into why people behave in challenging ways and how to address their behavior effectively.
Communicate Effectively: Master communication techniques that diffuse tension and foster positive interactions.
Protect Yourself: Learn strategies to minimize being a target for difficult behavior and maintain your emotional well-being.
Bring Out the Best: Discover methods to inspire positive change and cooperation from even the most challenging individuals.
Differentiate Person from Behavior: Develop skills to address behavior issues without personalizing or escalating conflict.
Enhance Your Skills: Utilize effective questioning, listening, and strong body language to reinforce your message and build better interactions.
Why Attend?
This course provides valuable tools and techniques to transform frustrating encounters into opportunities for growth and positive interaction. Learn how to navigate difficult situations with confidence, improving your professional relationships and enhancing your overall work environment.
Don’t miss out on this chance to improve your interpersonal skills and handle challenging interactions with ease.
Who Should Attend?
ALL multifamily industry professionals!
Empower yourself to handle difficult people effectively—sign up today!
NAA Credential Holders
Those that successfully complete this course will receive one (1) continuing education credit for National Apartment Association (NAA) designations
Questions?
Should you have questions about this course, please do not hesitate to contact education@njaa.com and a member of our team will be more than happy to assist you!